Perguntas Frequentes & Suporte

Flix App does not provide any content, channels, or playlists. We do not assist users in finding playlists or content. The app solely functions as a media player.

We recommend not purchasing Flix App if you do not have a playlist or media content ready. The app does not include any content upon activation, and purchases are non-refundable.

Each Smart TV has two MAC addresses—one for Wi-Fi and another for Ethernet. When you switch connection types and restart the app, the other MAC address is activated automatically. The MAC address is unique to each TV and cannot be manually changed.

The app needs to load your playlist from the source or provider's server each time it starts. If there are issues with the provider's server, it may result in freezing or slow performance.

Yes, you can customize the background image of Flix App. Navigate to the settings menu to explore and select from the available themes.

This issue may arise due to an ISP lock if your computer is on a different network. Ensure both devices are on the same network. If the problem persists, it may relate to your TV's compatibility with the supported formats of your media.

If the app does not start, it may be due to internet connectivity issues. Please check your internet connection before reaching out to your provider, as issues are often related to connectivity rather than the provider itself.

No, Flix App does not feature an integrated EPG system. However, if your provider offers an EPG-ready system, it should be compatible with the app.

To find the MAC address on your Smart TV, navigate to the settings menu, typically under 'Network' or 'About'. For Android devices, go to 'Settings' > 'About Phone' > 'Status'. On Windows, open 'Settings' > 'Network & Internet' > 'Status' > 'Hardware properties'.

To add or upload a playlist to Flix App, visit https://flixapp.net/mylist and enter your MAC address. From there, you can upload your playlist file (M3U, M3U8, or TXT format) or enter your playlist URL. Your playlist will then be available in the app after restarting it.

Flix App offers a 7-day free trial period. During this time, you can explore the app's features, but please note that you need to have a playlist to utilize them.

To activate premium features after your trial, follow the in-app purchase process. Ensure you have a valid payment method set up to complete the activation.

Yes, you can use Flix App on multiple devices. However, each device will require its own activation and playlist to function properly.

Flix App is compatible with Smart TVs, Android and iOS devices, and Windows PCs. Specific features may vary by device.

To transfer your activation to a new device, please contact our support team with both your old MAC address and your new MAC address. Important: Before removing the app from your old device, make sure to copy the MAC address from the app settings. You will need to provide both MAC addresses for us to process the transfer.

If you encounter buffering or freezing, check your internet connection for stability and speed. Reducing other network usage may also help improve playback performance.

Yes! Flix App includes built-in parental controls with PIN protection. You can set up a parental PIN in the app settings to restrict access to certain content. This allows you to control what can be viewed on your device.

Subtitles can be configured through the settings menu within the app. Ensure that your playlist supports subtitles and select your preferred options accordingly.